One of my client contacts moved jobs recently, and now is taking care of her new companies website. She asked me what she should ask of her new technical teammates so she can do her job properly.

This is my checklist of credentials one would need to make substantial changes to your website. It’s a good idea to have this information on-hand. It’s like keeping your registration in the glove compartment of your car — you hope you won’t need it, but when something bad happens, you’ll be glad you do.

Note, not all clients will have all of these items.

  • Webhosting control panel login
  • Webhosting billing account (sometimes different than above)
  • FTP server name, address, username and password
  • Domain registrar (where your domain name was purchased from, like GoDaddy)
  • CMS account backend access (ie. WordPress, Wix, SquareSpace, Magento, Shopify, etc…)
  • Google analytics
  • Google webmaster tools / search console
  • Google AdWords account
  • Commercial plugin or themes access. Any used likely have a license attached to them, and an account to sign in where developers can access a support portal, download latest updates, and check on the expiration date for the license.
  • Email provider account, such as G Suite
  • Social Media Links (and login/password if you’re importing a feed)
  • Newsletter service (such as Constant Contact, MailChimp, Aweber, Emma, etc)
  • Git Repository, such as BitBucket or GitHub
  • Dropbox, Google Drive, or anywhere else that offline files are stored
  • If doing ecommerce, payment processing sites such as PayPal or Stripe
  • 3rd Party scripting services that control or transform data flow, such as Zapier
  • Appointment/Scheduling System (such as MindBody, Schedulicity,

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